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CONTRACT CHANGE - Non Geographic Numbers

In line with ComReg Decision D15/18, all calls to 1850, 1890, 0818 or 076 Non Geographic Numbers (NGNs) will be charged the same as calls to landlines. Currently, calls to NGNs are charged at separate rates and not included in landline bundle allowance.

Phone numbers are managed by the Commission for Communications Regulation (ComReg) to promote and protect the interests of Irish consumers, including vulnerable consumers. The below will help you understand what an NGN is and the changes to how they are treated.

Which phone numbers are NGNs?

1800, 1850, 1890, 0818 and 076 numbers are NGNs. They're used by many organisations in Ireland for voice services like helplines, public services and banking.

What's changing?

All calls to numbers beginning with 1850, 1890, 0818, and 076 will come out of your landline bundle from 1 December 2019. This means that calls to NGNs will be counted like landline calls, for any caller with a 'bundle' of landline minutes in their tariff. No separate charge will apply for NGN calls. Customers will need to purchase a landline bundle to make these calls.

What's a bundle?

A bundle is an allowance included in your monthly phone package/price plan — ie the number of minutes included for making voice calls.

What will NGN calls cost without a bundle?

If you don't have a bundle (or there are no bundle minutes left in your allowance), you will need to purchase a landline bundle. More detail here https://www.48months.ie/membership-plans/add-ons.

Are 1800 numbers still free?

Yes, 1800 numbers will continue to be free.

What's the reason for these NGN tariff changes?

ComReg's Decision D15/18 says that the “objective is to ensure that retail tariffs for NGN calls do not unduly limit access to voice-based services provided over NGNs and are not detrimental to the efficient and effective functioning of the NGN platform“. Decision D15/18 also says “ComReg is of the view that [the changes] should substantially reduce the retail charges to consumers of calling NGNs“.

Where can I find out more?

This change has been brought about by ComReg Decision D15/18. You can find out more at comreg.ie/ngn

Contractual speeds

You now have the benefit of the contractual speeds below in your contract terms in line with Regulation (EU) 2015/2120. If you have a mobile plan with “48“ trading as Three Ireland Services (Hutchinson) Limited, that allows you to access internet services, you're entitled to the “Mobile Network Speeds“ below.

Mobile Network Speeds

  Estimated max. (download) Estimated max. (upload)
3G 2.5Mbps 0.49Mbps
4G 10Mbps 2.8Mbps

If there's a continuous or regularly recurring difference between actual performance of your internet access service, regarding speed or other quality of service issues, and the performance as indicated in these terms is not fixable by Three, you may be entitled to legal proceedings for (a) damages; (b) restitution; or (c) rescission of your contract.

For more information on these changes, you can contact us on one of the following channels:

Each change above is hereby notified to you individually.

Information correct as at 31st of October. If you have made any changes to your account after this time they will not be reflected in the above.

Notification date: 31st of October.