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In the interest of ensuring the health and safety of our Care Crew we want to update you that our contact channels will have limited resources at times. Self-serve options such as My48 App & Web, Short Codes and the 48 Community are still available to you to use. For more tips & information, please click here
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1. Introduction

We want to make sure that all our customers get the best out of our services - whatever their needs and abilities. Here's what we're doing about it. If you would like to contact someone directly please contact us

Please click on the links below for more information on our services:


2. Website Accessibility

We have created this section, to provide you with some practical advice and information on using our services. This section of our site is designed to comply with the Web Accessibility Initiative (WAI). Our accessible pages are structured so that they can be easily navigated with a keyboard (using Tab, Return and Space keys).

Accessibility options for different browsers
The browser that you use will normally have its own accessibility options or free downloads to increase your accessibility options and improve your browsing experience.


3. Handset Information

While we don't offer handsets there are mobile phones available with lots of accessible features. When you are looking for a phone to suit your requirements there are some key features that you can look out for, to assist certain types of vision, hearing or mobility impairments which are listed below. And there also handy link to an easy search function that helps you find suitable smartphone apps from the GARI website (Global Accessibility Reporting Initiative)


Key Features:

  • Volume settings: phones with a loud maximum volume will be easier to hear when they ring. Volume control keys on the phone body makes it easier to control the volume while you talk.
  • Vibrate: visual alerts and vibrate options are available on most phones.
  • Hands free: an in-ear headset will cut out background noise and help you hear the conversation.
  • Text-friendly: some phones are particularly adapted to heavy use of text messages, instant messaging and email. A large screen, predictive text, and a QWERTY keyboard can all help you communicate comfortably by text.
  • Neckloop: some phones are compatible with inductive neckloops, meaning the sound from your phone can be wirelessly sent to your hearing aid.

Search for Smartphone Apps for hearing here


Key Features:

  • Easy-to-use keypad: features like large buttons, a raised dot on the 5 key, back-lit keys or sound or touch feedback can help you use the keypad.
  • Clear display: screens with changeable font size or backlighting can be easier to read.
  • Speech recognition: some phones will allow you to dial a number by simply speaking the name or number.
  • Hands free: using a headset means you don't have to search for your phone when it rings.
  • Personalised ringtones: know who's calling by giving different ringtones to your contacts.
  • Cameras with zoom: the zoom function on some camera phones can be used to magnify things.
  • Speaking software: text to speech software can be installed on some phones so you can listen to text you have trouble reading.

Search for Smartphone Apps for vision here

Mobility & Dexterity

Key Features:

  • Big buttons: phones that have large buttons can be easier to grip and use.
  • Easy dialling: phones with speech-activated dialling, or speed dialling features make it easier to dial your favourite numbers.
  • Text-friendly: some phones have handy texting features like pre-set messages or predictive text which reduce the number of keystrokes needed to send a text.
  • Hands free: wireless headsets and loudspeaker functions mean you can have a conversation without having to hold your phone or even be next to it.

Search for Smart Phone Apps for dexterity here


4. Accessibility Guide

ComReg and the National Disability Authority has produced a guide for people with disabilities. The guide has been designed to inform users of the various phone features and services available from Service Providers.
Phones and Broadband - a guide for people with disabilities and older people


5. Accessibility Apps

There are lots of apps available to assist mobile phone and tablet users with additional needs.
Check out the GARI (Global Accessibility Reporting Initiative) website to find the write app for you. You can easily search by your requirements and by location. You can also search for the right device for your needs.

Find Mobile Apps
Find Phones & Tablets


6. 112 - The EU Emergency Phone Number: SMS Service

The 112 SMS service lets deaf, hard of hearing and speech-impaired people in the Republic of Ireland send an SMS text message* to the Emergency Call Answering Service (ECAS) where it will be passed to An Garda S??och??na, the Ambulance service, the Fire service, or the Irish Coastguard.

You must REGISTER for the service and you can find out how it works on their website


7. Registering your requirements

You can register your requirements including any authorised account contact information, product and service preferences, billing requirements, equipment preferences and preferred means of contact.


8. Code of practice for complaints

Our Code of Practice sets out how we deal with any billing, service issues or other complaints. Click here for details.


9. Directory Enquiries 196

If you have a vision impairment and have difficulty reading the phone book you can register to avail of a free directory enquiry service. You can contact 1800 574 574 to obtain a registration form. As part of registration will need to provide certified confirmation that you are eligible to register for the 196 service. Once you are registered you will be allocated a special PIN number which you then provide to the 196 operator each time you make a directory enquiry.


10. Useful Links

Please see below a list of other organisations that may be of interest

National Disability Authority
Commission for Communications Regulations (ComReg)
Disability Federation of Ireland
National Council for the Blind of Ireland