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Vodafone

How to contact them

Vodafone require you fill out an online request form for them to unlock your phone.

For existing Vodafone customers, they ask you to login to your My Vodafone account here, simply select NAC code and follow the instructions to complete the request form

For customers who are no longer with Vodafone (but where the phone is still locked to that network) the form is here. It can take 7 - 14 working days for a response.

You will need the following information

  • Account type
  • Phone type
  • Phone number
  • IMEI (simply type *#06# into your phone and hit call to find out your IMEI)
  • Email address
  • Reason for unlock code

Details for how long it will take can be found here

Vodafone's rules

Below are Vodafone's rules. You can to see if you're eligible to receive a NAC by logging into My Vodafone.

Pre Pay

You need to have topped up by at least €127 in the last 6 months to get an NAC code. See below for more info about more than one NAC.

€127 for first NAC.

€254 for second NAC.

€381 for third NAC.

Your phone needs to be bought from Vodafone retail outlet.

NACs are unavailable if you have been disconnected/ported from Vodafone for more than 6 months.

You can request no more than 3 NACs in a 12 month period.

Bill Pay

Your Vodafone account must be paid up to date.

Your phone needs to be bought from Vodafone retail outlet.

You must be connected to Billpay for at least 12 months or have spent €200 on your Billpay account.

NACs are unavailable if you have been disconnected/ported from Vodafone for more than 6 months.

You can request no more than 3 NACs in a 12 month period.