Need Some Help?We have 3 simple options to get quick and easy access to the help you need. Choose the one which works for you.
1. Frequently asked questions
Got a question about how to do something or how something works? The quickest way to find the answer is to check out our FAQs and chances are you'll find the answers here
- How do I keep my old number?
- How do I unlock my phone?
- How do I buy membership?
- What is the difference between membership and top up?
- How long do I have to wait for my SIM?
- Why can't I call or text?
- My phone's internet isn't working. Why?
- Getting an error message on your phone?
- I forgot my PIN... What now?
- Where has my credit gone?
2. Ask the 48 Community
Couldn't find the answer in our FAQs? Don't worry there are plenty of 48ers on the Community who are happy to help out. Simply post your question in the Need Help section for a speedy response